VideoMakerFX Support
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Knowledge base
Sales, Payments and Billing
Sales
9
What is the cost of ProThemes 100+ slides bundle (OTO 1)?
Is There Any Upsell Or OTO (One Time Offer)
Upgrade To ProThemes Monthly Membership From Onetime Payment Option
What is the cost of VideoProfitFX (contains 50+ slides and Lead Finder Software)?
What is the cost of additional licenses for VideoMakerFX?
View all 9
Payments & Billing
3
Payments & Returns
Payment Methods
Change Payment Information (PayPal or Credit Card)
Product Features and Frequently Asked Questions
VideoMakerFX Features FAQ
18
Is there a way I could modify the animation, both in figure character and animation path or the movements?
Can I loop the background music?
Can We Add Watermark On VMFX Videos?
What audio formats can be used?
What is the exported file format of VideoMakerFX? Will the exported video plays on mobile?
View all 18
SimpleVideoPro
2
What Is The Difference Between Simple Video Pro and VideoMakerFX?
I need help with Simple Video Pro. What should I do?
Members Area and Support Desk Access
Access Issues
3
There Are No Products Available For Purchase. Please Come Back Later
I don’t know/forgot my username or password
How to clear your browser's cache?
Support Desk
2
Why there is a delay in response from your support
Why are my support tickets being closed/resolved even though there's still an issue?
Bonuses
2
Free Bonus Tag Tube Extracter. How to download it?
Bonus and Freebies
Technical Support: VideoMakerFX
Software Installation, Update and Runtime
8
RUNTIME: Machine Limit Reached Error
INSTALLATION: VideoMakerFX installer showing "Archive is Corrupted" Error Message
INSTALLATION: Mac Installation Problem. (Error: Unidentified Software)
UPDATE: How To Upgrade Software?
UPDATE: Determining VideoMakerFX Version on Your Computer
View all 8
Project Creation
4
Audio isn’t playing when previewing the video.
The control panels such as font, text align, vertical align and text effect is grayed out and will not allow to select options.
Can Change Background Image But Cannot Change Scale or Aspect Ratio
Opened Project File Not Showing Any Slide
Exporting / Rendering Errors
6
Rendering Returns an Error #1 or Error #5 or Stops Running for a Long Time (No Error)
Unable to add video clips to a slide.
Voice-over does not sync with video
Unable to Render Video because of Missing Images or Audio
Error 1 That Might be caused by Voice Recording/Audio Track
View all 6
Uploading, Embedding, Attaching Video to Websites
1
Unable to upload video on YouTube. Received an error "The video has failed to process. Please make sure you are uploading a supported file type."
Technical Support: Add-ons to VideoMakerFX
ProThemes Pack and ProThemes Membership Add-on
6
How Do I Access My ProThemes Pack Purchase
Where do I access the ProThemes Monthly Membership?
How to install the additional Themes/Slides.
How can I make sure that the slides (OTO1 And OTO 2 themes/slides) are installed? I can’t see them anywhere.
How to Cancel Recurring Payments for ProTheme Membership Addon
View all 6
VideoProfitFX
5
Lead Finder Software Installation
Where Can I Find Email Templates?
Where Do I Access VideoProfitFX?
When I open the Lead Finder Software the VideoProfitFX opens up. I already have the latest version of JAVA installed.
What are the themes that came with VideoProfitFX?
Affiliate Partners & JVs
Affiliate & JV Info
1
Affiliate & JV Info
Help Desk Software
by Freshdesk Support Desk