VideoMakerFX Support

Hi there ! I have an issue downloading the software as I cannot find the download button in my Members Area. You may refer the attachment file. I already purchased:

- VideoMakerFX - Video Creation Software

- ProThemes Add On Membership - VideoMakerFX

Anyone can help me? Cheers!

Hi,

Thank you for your message.

You have purchased the OTO without purchasing the main software. And thus you can't access your product. You have to purchase the main software.

It may also be possible that you have purchased the main software from a different email address or different account. In that case, send us a merge request mentioning both your email addresses and which one you want as your main account.

We recommend that you submit a support request ticket with these information so we can further assist you.

Kindest,

John