VideoMakerFX Support

Thank you for your message and we do apologize for the inconvenience this has caused you.

Yes, we are aware of the issue about the slide-voice synchronization whenever users do voice recordings for their project. We have received several reports from other users as well and it seems that this has only surfaced when we released the version 1.05. What actually happens is that the preview on the voice recording window plays at half the speed during recording. So when the time you finish and you export the video, you'll see that it plays at the normal speed therefore throwing the supposed audio recording off track.

We're currently consolidating all reports regarding the issue. Peter and the team are working around the clock to investigate what might be causing the issue as these did not actually appear during beta testing.

For the meantime, what we can recommend is the use of third party applications like Audacity, iMovie or Camtasia. Best way around it is to play the preview on VideoMakerFX while doing the recording on the third party applications. Yes, we're aware that this may be a hassle to some users but this is the temporariy solution we have for the moment.

Rest assured we're doing everything we can to fix the issue and to release an update as soon as possible. We only request that you please bear with us for the meantime.

Thank you for your patience and understanding.

Hi Mike, we just responded to your trouble ticket. Thanks!