We use the same user name and password to login to the VideoMakerFX Members Area as well as the VideoMakerFX software.
If your login credentials work on the Members Area but you are getting an error when logging into the software, a security software on your computer is probably blocking connection to the authentication server.
In this case, we advise our customers to set their security software, specially the firewall, to allow the program to connect to the Internet or temporarily disable the software to see if it solves the login problem.
If it did, then getting in touch with the security software vendor would be the next course of action to get assistance on how to set their program to work with VideoMakerFX.
If you're still having issues, kindly open up a Support Ticker or send us an email at firstname.lastname@example.org.