How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Technical Support: VideoMakerFX
Software Installation, Update and Runtime
RUNTIME: Machine Limit Reached Error
INSTALLATION: VideoMakerFX installer showing "Archive is Corrupted" Error Message
INSTALLATION: Mac Installation Problem. (Error: Unidentified Software)
UPDATE: How To Upgrade Software?
UPDATE: Determining VideoMakerFX Version on Your Computer
See all 8 articles
Audio isn’t playing when previewing the video.
The control panels such as font, text align, vertical align and text effect is grayed out and will not allow to select options.
Can Change Background Image But Cannot Change Scale or Aspect Ratio
Opened Project File Not Showing Any Slide
Exporting / Rendering Errors
Rendering Returns an Error #1 or Error #5 or Stops Running for a Long Time (No Error)
Unable to add video clips to a slide.
Voice-over does not sync with video
Unable to Render Video because of Missing Images or Audio
Error 1 That Might be caused by Voice Recording/Audio Track
See all 6 articles
Uploading, Embedding, Attaching Video to Websites
Unable to upload video on YouTube. Received an error "The video has failed to process. Please make sure you are uploading a supported file type."
Help Desk Software