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Knowledge base
Sales, Payments and Billing
Sales
9
What is the cost of ProThemes 100+ slides bundle (OTO 1)?
Is There Any Upsell Or OTO (One Time Offer)
Upgrade To ProThemes Monthly Membership From Onetime Payment Option
What is the cost of VideoProfitFX (contains 50+ slides and Lead Finder Software)?
What is the cost of additional licenses for VideoMakerFX?
See all 9 articles
Payments & Billing
3
Payments & Returns
Payment Methods
Change Payment Information (PayPal or Credit Card)
Product Features and Frequently Asked Questions
VideoMakerFX Features FAQ
18
Is there a way I could modify the animation, both in figure character and animation path or the movements?
Can I loop the background music?
Can We Add Watermark On VMFX Videos?
What audio formats can be used?
What is the exported file format of VideoMakerFX? Will the exported video plays on mobile?
See all 18 articles
SimpleVideoPro
2
What Is The Difference Between Simple Video Pro and VideoMakerFX?
I need help with Simple Video Pro. What should I do?
Members Area and Support Desk Access
Access Issues
3
There Are No Products Available For Purchase. Please Come Back Later
I don’t know/forgot my username or password
How to clear your browser's cache?
Support Desk
2
Why there is a delay in response from your support
Why are my support tickets being closed/resolved even though there's still an issue?
Bonuses
2
Free Bonus Tag Tube Extracter. How to download it?
Bonus and Freebies
Technical Support: VideoMakerFX
Software Installation, Update and Runtime
8
RUNTIME: Machine Limit Reached Error
INSTALLATION: VideoMakerFX installer showing "Archive is Corrupted" Error Message
INSTALLATION: Mac Installation Problem. (Error: Unidentified Software)
UPDATE: How To Upgrade Software?
UPDATE: Determining VideoMakerFX Version on Your Computer
See all 8 articles
Project Creation
4
Audio isn’t playing when previewing the video.
The control panels such as font, text align, vertical align and text effect is grayed out and will not allow to select options.
Can Change Background Image But Cannot Change Scale or Aspect Ratio
Opened Project File Not Showing Any Slide
Exporting / Rendering Errors
6
Rendering Returns an Error #1 or Error #5 or Stops Running for a Long Time (No Error)
Unable to add video clips to a slide.
Voice-over does not sync with video
Unable to Render Video because of Missing Images or Audio
Error 1 That Might be caused by Voice Recording/Audio Track
See all 6 articles
Uploading, Embedding, Attaching Video to Websites
1
Unable to upload video on YouTube. Received an error "The video has failed to process. Please make sure you are uploading a supported file type."
Technical Support: Add-ons to VideoMakerFX
ProThemes Pack and ProThemes Membership Add-on
6
How Do I Access My ProThemes Pack Purchase
Where do I access the ProThemes Monthly Membership?
How to install the additional Themes/Slides.
How can I make sure that the slides (OTO1 And OTO 2 themes/slides) are installed? I can’t see them anywhere.
How to Cancel Recurring Payments for ProTheme Membership Addon
See all 6 articles
VideoProfitFX
5
Lead Finder Software Installation
Where Can I Find Email Templates?
Where Do I Access VideoProfitFX?
When I open the Lead Finder Software the VideoProfitFX opens up. I already have the latest version of JAVA installed.
What are the themes that came with VideoProfitFX?
Affiliate Partners & JVs
Affiliate & JV Info
1
Affiliate & JV Info
Community forums
Showing recent updates
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VideoMakerFX Forums
Announcements
75
March 2021 ProThemes Package
Posted by
Sheen Mikko
,
6 days ago
Last Reply
by Sheen Mikko
6 days ago
February 2021 ProThemes Package
Posted by
Sheen Mikko
,
2 months ago
Last Reply
by nasser
about 1 month ago
January 2021 ProThemes Package
Posted by
Sheen Mikko
,
2 months ago
Last Reply
by Donna Natson
about 1 month ago
See all 75 topics
Feature Requests
60
Feature Requests
Posted by
VideoMakerFX
,
almost 7 years ago
Last Reply
by William
over 1 year ago
Mac OS Catalina update has Crippled the use of the application.
Posted by
Ed Melendez
,
9 months ago
Last Reply
by Ptcphysicaltherapy
4 months ago
Change Slide Length/Speed
Posted by
Roger Williams
,
over 5 years ago
Last Reply
by Volkmar Iro
5 months ago
See all 60 topics
Tips and Tricks
29
What I will get with the software. Before Buying Question
Posted by
neeraj
,
over 2 years ago
Last Reply
by neeraj
over 2 years ago
Tips: Knowing what slides I have available
Posted by
Rodger Bailey
,
almost 7 years ago
Last Reply
by David
almost 3 years ago
asfssafass
Posted by
kamila kalybek
,
about 3 years ago
Last Reply
by kamila kalybek
about 3 years ago
See all 29 topics
Report a problem
49
MAC update???
Posted by
Ptcphysicaltherapy
,
7 months ago
Last Reply
by Jfurber
2 months ago
DOWNLOADING VIDEOMAKERFX
Posted by
Mabry Elliott
,
over 6 years ago
Last Reply
by Lewis
12 months ago
Countlessssss Bugs. Fix It please
Posted by
Fazal Ahamed
,
almost 7 years ago
Last Reply
by Deborah
over 1 year ago
See all 49 topics
Help Desk Software
by Freshdesk