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Problems saving projects leading to bad rendering of video

Hi,

While I appreciate that I didn't pay an arm and a leg for VideoMakerFX and it does do quite a lot more than other products in this niche, I have ended up wasting far to much of my very valuable time because of some poor coding and a lack of testing on your part.


Here are the bugs I have encountered so far which I have been able to replicate with the help of other users on different systems.


Saving / Save As:

a) When you create a new project your software assigns if a project name.  It doesn't matter what we call our projects or save them as, your software never updates the project name with the new name.  eg New project is called 'test1' - It is saved as - 'test2' - when "test2" is re-opened at a later date it is still called 'test1'.

- as seen in any .prj file

issue effect: when exporting a project the video file name defaults to the original project name


b) When saving a project to a non default location eg d:\video\project1\name.prj your software saves the file to that location.  However if you then click 'save project' your software does not update the project file at

d:\video\project1\name.prj - it saves to the default location \VideoMakerFX\projects

issue effect: you are not saving to the expected file, it's impossible to work on revisions, you overwrite files to easily, you lose work


Working with saved files causes incorrect rendering of video when outputting

It is currently impossible to produce and out put a video that renders correctly if you save a project file, close VideoMakerFX, re-open the project, make changes (add new slides) and try to output a video!!

Essentially we are forced into producing and outputting the video in one sitting which is totally impractical.

Issue Result: When you do the above the video renders but the backgrounds have shifted location (generally upwards) resulting in large white (or coloured) bars at the bottom of slides that were previously saved. The slides that were added in the current sitting render without issue.

It's also worth noting that some of the animations within some slides also alter position.

Issue effect: I've lost about three days work, got very frustrated and had to redo everything I've saved.


When will you issue a fix for these bugs?

How about sending me some slides as a sorry :) ?







Hi George, 


If you're having some issues with the rendering and exporting your project, please submit a trouble ticket to support and we will be more happy to further assist you through screen sharing or remote assistance. Thank you!

WHY do my uploaded files only upload in a pbj.file , i can't upload or open them? Would you please recommend a file changer software program. Can't upload to YouTube or facebook.

thanks  Paul

please send answer to pcsmiling@aol.com

Hi Paul,


It's because you'd have to "Export" the project first so that it'll convert your Project Files (.prj) to a Video (.mp4). 

There's an "Export Project" button on the top panel of your VideoMakerFX.


I highly recommend that you check out this Training section on the Member's Area so you can familiarize yourself with the software.

http://access.videomakerfx.com/training/

Please feel free to contact us back if you have any question.


Regards,

John

John, I did watch the training and I did export.  I've opened, did a save as, edited project, saved, exported and slides don't render. the second time through.

Hi George,


For cases like this, we recommend that you open a Support Ticket so we can further assist you.

Regards.

Thanks, you may close this ticket, I have figured out this problem on my own.

Paul  

HI Paul, thank you for the confirmation! Have a good one.

I am not going to repeat all of the problems that the many others of you have detailed.


Suffice it ti say that this software did not have much effort put into the debugging and upgrades that should have accompanies its development.


I bought it 9 days ago and created no less that 36 .prjs of which close to 50 % are corrupted.


I work for an international agency and to be honest the fact is that being able to create a prj in an hour which explains all of a problem with these different formats and transitions is cool BUT THE FACT IS it is really bad software with alot of glitches and the developers seem to have abandoned the product and left it to a so called support team that is unable to do anything


While you may say that at $27 what did you expect that is not the matter here.


My agency as global as it it values every since dollar in its budget.


The thing is that they continue to collect money on this product and the support guy they have in the Philipines or who thay say is in the philipines is unable to help you one lick with this problem.


I too am going back to Easy Sketch Video