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Problems saving projects leading to bad rendering of video

Hi,

While I appreciate that I didn't pay an arm and a leg for VideoMakerFX and it does do quite a lot more than other products in this niche, I have ended up wasting far to much of my very valuable time because of some poor coding and a lack of testing on your part.


Here are the bugs I have encountered so far which I have been able to replicate with the help of other users on different systems.


Saving / Save As:

a) When you create a new project your software assigns if a project name.  It doesn't matter what we call our projects or save them as, your software never updates the project name with the new name.  eg New project is called 'test1' - It is saved as - 'test2' - when "test2" is re-opened at a later date it is still called 'test1'.

- as seen in any .prj file

issue effect: when exporting a project the video file name defaults to the original project name


b) When saving a project to a non default location eg d:\video\project1\name.prj your software saves the file to that location.  However if you then click 'save project' your software does not update the project file at

d:\video\project1\name.prj - it saves to the default location \VideoMakerFX\projects

issue effect: you are not saving to the expected file, it's impossible to work on revisions, you overwrite files to easily, you lose work


Working with saved files causes incorrect rendering of video when outputting

It is currently impossible to produce and out put a video that renders correctly if you save a project file, close VideoMakerFX, re-open the project, make changes (add new slides) and try to output a video!!

Essentially we are forced into producing and outputting the video in one sitting which is totally impractical.

Issue Result: When you do the above the video renders but the backgrounds have shifted location (generally upwards) resulting in large white (or coloured) bars at the bottom of slides that were previously saved. The slides that were added in the current sitting render without issue.

It's also worth noting that some of the animations within some slides also alter position.

Issue effect: I've lost about three days work, got very frustrated and had to redo everything I've saved.


When will you issue a fix for these bugs?

How about sending me some slides as a sorry :) ?







Hi,


Mine is a simple request:  Could you put the theme name and slide name above, or below, the slide when it is seen in VideoMaker FX?  This would be a great help when you come back to a project after a few days off.  Frequently, I find myself trying to guess where a slide came from so I can continue with that theme.


Thanks,


Richard Hill

President

RV Trip Wizard, Inc. 

Thank you for your request, Richard. Please enter it on this link: http://fluidsurveys.com/surveys/videomakerfx/videomakerfx-features-suggestions/, This will be forwarded to our developers. We can't give an ETA for this request because there's no guarantee. Hopefully it will be available possibly in the future. Thanks!

After posting a temporary solution on this thread about a month ago, I now have to withdraw that "solution".


It no longer works, and cannot be used under any circumstances on my Mac.


No matter what I do, I cannot create a duplicate Project, either by duplicating the .prj file OR by using Save As and following the instructions provided by Support.


As the Support team has come to find out, I like to see and create step-by-step instructions to make sure there are NO ways to break anything in VMFX :-)


I recently discussed this SAVE AS issue with a software developer I know, and who has now seen this software in action -- they advised me it was a very simple coding fix which would only take a few minutes to solve to get the SAVE AS feature working perfectly.


Perhaps VMFX can spend a day fixing this one thing which would make thousands of people happy -- or simply remove the SAVE AS button as it's broken?


I love VMFX and have got used to doing all my editing outside of the software, but this one simple task to "duplicate" a Project is an essential part of the video toolbox.


I do so hope it can be solved. Fingers' crossed in anticipation!

 

Eu acabo de comprar o produto, não consigo salvar o projeto em um formato que abre no meu windows. só salva em prj.

quando salvou em mp4 abriu só o audio,sem os slides.

resolver isso?

Hi Dionysio,


Once you create a project on VideoMakerFX, the default format will be on PRJ and PRJ file can only be open through VideoMakerFX. MP4, on the other hand, will be the format once you export your PRJ file on VideoMakerFX. That's their difference. Hope this helps. Thanks!

I am experiencing much the same as all of the above. I now seem to have previously saved project that I cannot re-render. Existing slides with graphics have gone blank. I can't even go back to edit the existing slides and replace the images. Very frustrating! Is there going to be a new update to fix all these bugs? I cannot be spending so much time trying to figure this all out. It seems as if every time I login to VMFX there is always another problem....... Is anybody listening??

 

Hello Tolis,


We have responded on both your tickets. We will wait for your response and hopefully we can assist you through screen sharing or remote access so that we can resolve your issue. Thanks!

I must say that releasing an updated version so we don't have to do work arounds is long overdue.
In a modern world having to waste our time having you guys fix the problems with your coding is sub-standard.
Pull your fingers out and release an update.  It's what was promised (regular updates) - how about delivering on what we bought - i.e. regular updates??

Or is that to much to ask?

 

Hello Kevin,


Per Peter, it has been some time since our last update in June but just to reassure everyone VideoMakerFX remains our primary project for the long term ahead as opposed to launching new products. We are working on new features that have been met with some setbacks and complications. Also I will mention that some programmers and designers that are part of our team are based in the eastern part of the Ukraine and unfortunately the ongoing unrest there has caused some extended absence and loss from our team. Thankfully our lead programmer has relocated to a safer area and we're working on getting back up to speed.


Our software without a doubt is a revolutionary tool and on a different level of most other software and tools for marketers that are out there and we hope to have something ready for you soon! I really don't want to promise or set any date unless I can firmly say it will be ready, but we will keep you updated!

Hello Support Team,


I am having the same problem.


What is really strange, this problem is known for 3 months now and still no fix or solution.


When you bring out a software it should be the easiest to save and copy a file the propper way.Not just selling a IM Tool to make fast money!!


For a user the program is worth nothing, when you have more work at the end.


Solve the problem now.


Best regards,


Oliver

@Sheen,
With respect, your problems with the location of your programmers is not the problem of your customers, that's people like me who bought your 'tool' expecting it to work and for the BASICS (being able to save and recover and continue) to be in place.

Your company has had our money, promised to provide fixes and done nothing about fixing a problem that you have been told about. Over three months ago. That is unacceptable!!

You are running a business and you should look for programmers elsewhere if your existing 'team' can't do the job for whatever reason.

I am sick and tired of not being able to do what I want or need to do because you have not provided a fix.  Essentially you have failed in your promises, provided goods that are not fit for purpose and I feel like you have robbed me, both in time and money.

I'm going to give you fair warning here and now that you have seven days to fix and release a new version that solves this problem or I will start a negative campaign with the goal of stopping any other people from buying this 'product'.  Heck I'll even call out Todd Gross and put him in the limelight for recommending this 'product'.  As it's obvious now he never used it, tried it and if he did, that he decided to put making a quick affiliate buck over and above providing the truth and value to his subscribers.

Your false 'marketing hype' and false promises are now falling on deaf ears,  I expect and demand action!

Sort things out. Now!

 

Thank you for all your feedbacks!


Please submit a trouble ticket to us, Support Team, so that we can provide a resolution for your issue. We will do our best to assist you in any way. With regards to the update, please be a little patient. Peter had already mentioned that a new update will be release pretty soon.


Thank you for your patience and understanding!

I did submit a support ticket and the problem still exists.
Without specific release dates "pretty soon" is nothing but yet another false promise.

Just solve it and release an updated working version.  Then add your 'new' bits n bobs.


 

Kevin, the last ticket we have here from you was 3 months ago. Please submit a new one so that we can assist you further.

trying to render a video after editing a saved project.

Pictures (images inserted) do not render property.

Have you made a solution to this yet  I just read a string of 5 months of this issue and no solution.

Please advise.

george