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No sound after exporting

Hi folks,


When I export my videos it doesn't have sound. I click on 'audio settings', I upload the sound file (voice) and then I click 'apply'. When I preview it in Videomaker FX the sound is there but when I export it and listen to the mp4 file it makes no sound at all.


Anyone know how to fix this?]


Thanks in advance


Hi Tijs,


Yes, we can double check just to ensure that every thing will be set and to avoid future mistakes. Please respond to us with the Team Viewer ID and password so we can assist you further.

Hi Sheen,


Thanks for your answer. I exported my voice recording to the 'enable music' part instead of the 'enable voice' part and it worked. Do you still feel that it is important for you to check it out?


Cheers,

Tijs

Hi Tijs,


Would it be alright with you if we will assist you through screen sharing via Team Viewer? We would like to fix this issue.

Please download this, http://www.teamviewer.com/en/download/windows.aspx and install it on your PC. Once done, provide to us the ID and the password. Please specify a date and time when you are available for the session.

Please get back to us asap.

We appreciate your business. If you have any questions, please contact us!

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